Claims Adjuster
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Key skills for this role
About the Role
Zurich Insurance seeks a seasoned Claims Adjuster to resolve complex commercial reinsurance claims. The role involves assessing damages, negotiating settlements, managing litigation, and providing risk insights.
Key Skills for This Role
Responsibilities
- Act as a technical expert for own team and internal business partners, providing insights to improve product offerings and risk assessments
- Assess damages and negotiate settlement of claims by establishing an appropriate negotiation strategy
- Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits
- Determine policy verification and coverage determination by analyzing applicable coverage for claims
- Work to have a timely resolution to claims by developing case strategy and case evaluation; escalate issues as appropriate
- Ensure customer service by proactively communicating information and responding to inquiries
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer
- Manage a large portfolio of claims and balance service deliverables
- Manage litigation by assigning counsel within the approved panel and establish litigation plan and budget
- Prepare reports and analyze data to present to management
Requirements
- Bachelor’s Degree (or equivalent)
- More than 5+ years of experience within a Claims Operation environment within Commercial Insurance industry or loss adjusting practice
- Certificate/ Diploma/ Associate CII/ CILA
- Sound understanding of Commercial Insurance business and reinsurance fundamentals
- Strong negotiation skills combined with investigative ability
- Fluency in English language skills, both written and spoken
- Excellent working knowledge of Microsoft Office suite
Full Job Posting
Job Summary
- Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis.
- We are looking for a seasoned Claims Adjuster to join and play a key role in the expansion of our Claims Team.
- This individual will resolve claims at the highest authority levels on commercial reinsurance claims reflecting the highest degree of technical complexity.
Job Accountabilities
- Act as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language
- Assess damages and negotiate settlement of claim by establishing an appropriate negotiation strategy
- Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits
- Use judgment to determine policy verification and coverage determination by analysing applicable coverage for claims and determining whether the loss falls within the coverage
- Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate
- Ensures customer service by proactively communicating information, responding to inquiries following customer service protocols
- Contributes to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed
- Managing a large portfolio of claims and balancing service deliverables
- Manages litigation by assigning counsel within the approved panel and establish litigation plan and budget
- Preparing reports and analysing data to present to management
Job Qualifications
- Bachelor’s Degree (or equivalent) and more than 5+ years of experience within a Claims Operation environment within Commercial Insurance industry or loss adjusting practice
- Must have a Certificate/ Diploma/ Associate CII/ CILA
- Sound understanding of Commercial Insurance business is essential combined with reinsurance fundamentals
- Strong negotiation skills combined with an investigative ability
- Fluency in English language skills, both written and spoken (Arabic desirable but not essential)
- Excellent working knowledge of Microsoft Office suite
- Ability to integrate quickly with a small team and act as a role model
Additional Information
- Location(s): ZIC DIFC, AE Dubai
- Remote working: Hybrid
- Employment Type: Pemanent Full Time
- Closing Date: 15 June 2026
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