CKSA_Resident Engineer_Riyadh

Responsibilities

• Provide first-line troubleshooting and identify root causes for standalone and connected products in the assigned portfolio.
• Achieve a high first-time fix rate and minimize recalls through cost-effective use of labor time and parts.
• Report labor and parts investment and counter readings using the CAESAR coding structure.
• Optimize stock inventory and rotation while balancing this against return-to-fit visits.
• Signal commercial opportunities to sales and marketing using Onsite-Insight.
• Contribute to team development and overall service performance.
• Understand customer requirements in support of the Solution Business Strategy.
• Liaise with account managers regarding customer issues and business development opportunities.
• Identify super-users and train them on Canon products, software, printer drivers, and features.

Qualifications

• University degree or diploma in electronics, mechanics, software, or a related area.
• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• High technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills, including the ability to give customer instruction.
• Ability to work as a team player and focus on optimizing team output.
• Good commercial insight and business acumen.
• Ability to represent Canon appropriately through behavior, communication, presentation, and appearance.

About Canon Middle East