The Circulation Technician provides excellent customer service while performing the daily circulation functions of the library. This position assists patrons with borrowing and returning library materials, registering library accounts, resolving routine account issues, and providing general information about library services. The Circulation Technician helps maintain accurate circulation records and contributes to an efficient, welcoming, and patron-focused library environment.
Position Duties
Provides exceptional customer service to library patrons in a professional and courteous manner. Assists patrons with checking materials in and out, renewals, holds, library card registration, account inquiries, and payment of fees. Resolves routine patron concerns and refers complex issues to the supervisor or Circulation Coordinator. Interprets and explains library policies, procedures, and services. Accurately processes library materials, including check-in, check-out, renewals, holds, and fine collection. Retrieves library materials from remote book drop and other designated return locations using a City vehicle, as assigned, and ensures material returns are processed in accordance with library procedures. Shelves, organizes, and retrieves library materials to maintain an orderly collection. Assists with maintaining accurate circulation records and statistics. Informs library patrons of rules of conduct as necessary and refers difficult situations to the appropriate staff member. Maintains confidentiality of patron records in accordance with applicable laws and library policy. Assists with library opening and closing procedures. Supports the information desk by assisting patrons with basic directional and service questions. Assists with maintaining an orderly, safe, and welcoming public service environment. Performs routine equipment checks for self-check stations and other circulation equipment and reports issues as needed. Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.) Provides information regarding programs, events, conference rooms, etc. Follows all legal and policy requirements related to patron privacy and custodianship of patron records. OTHER JOB FUNCTIONS : Performs other related duties as assigned. SKILLS, KNOWLEDGE AND ABILITIES : Excellent customer service skills. Strong interpersonal and communication skills. Ability to provide courteous service to patrons of all ages and backgrounds. Ability to interpret and apply library policies and procedures. Ability to work accurately and efficiently while managing multiple tasks. Ability to exercise sound judgment and maintain confidentiality. Ability to establish and maintain positive working relationships with staff, patrons, and community members. Communicates effectively in person, by telephone, and electronically. Basic proficiency with library systems and computer applications. Multilingual speaking is a plus. Working knowledge of Microsoft Office applications, including Word and Outlook. Ability to work on a regular schedule that may include a combination of days, evenings, and weekends. Frequently stands, walks, bends, reaches, and stoops. Lifts and carries materials weighing up to 30 pounds. Push and pull fully loaded book carts. Performs repetitive hand and wrist movements while operating computers and handling library materials.
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Provides exceptional customer service to library patrons in a professional and courteous manner.
Assists patrons with checking materials in and out, renewals, holds, library card registration, account inquiries, and payment of fees.
Resolves routine patron concerns and refers complex issues to the supervisor or Circulation Coordinator.
Interprets and explains library policies, procedures, and services.
Accurately processes library materials, including check-in, check-out, renewals, holds, and fine collection.
Retrieves library materials from remote book drop and other designated return locations using a City vehicle, as assigned, and ensures material returns are processed in accordance with library procedures.
Shelves, organizes, and retrieves library materials to maintain an orderly collection.
Assists with maintaining accurate circulation records and statistics.
Informs library patrons of rules of conduct as necessary and refers difficult situations to the appropriate staff member.
Maintains confidentiality of patron records in accordance with applicable laws and library policy.
Assists with library opening and closing procedures.
Supports the information desk by assisting patrons with basic directional and service questions.
Assists with maintaining an orderly, safe, and welcoming public service environment.
Performs routine equipment checks for self-check stations and other circulation equipment and reports issues as needed.
Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
Provides information regarding programs, events, conference rooms, etc.
Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
OTHER JOB FUNCTIONS
Performs other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES
Excellent customer service skills.
Strong interpersonal and communication skills.
Ability to provide courteous service to patrons of all ages and backgrounds.
Ability to interpret and apply library policies and procedures.
Ability to work accurately and efficiently while managing multiple tasks.
Ability to exercise sound judgment and maintain confidentiality.
Ability to establish and maintain positive working relationships with staff, patrons, and community members.
Communicates effectively in person, by telephone, and electronically.
Basic proficiency with library systems and computer applications.
Multilingual speaking is a plus.
Working knowledge of Microsoft Office applications, including Word and Outlook.
Ability to work on a regular schedule that may include a combination of days, evenings, and weekends.
Frequently stands, walks, bends, reaches, and stoops.
Lifts and carries materials weighing up to 30 pounds.
Push and pull fully loaded book carts.
Performs repetitive hand and wrist movements while operating computers and handling library materials.
Minimum Qualifications
Education and Experience : Must have a High School Diploma or equivalent. One year of customer service experience required; public library or cash-handling experience preferred. Experience of working with the public in a fast-paced environment preferred. Must possess a valid Texas Class “C” Driver’s License with a clear driving record.
Other Qualifications
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person’s ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal. The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate’s Degree, and eight years of relevant experience will be considered in place of a Bachelor’s Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree. The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check. No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor’s release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person’s ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.
The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate’s Degree, and eight years of relevant experience will be considered in place of a Bachelor’s Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.
The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.
No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor’s release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
Benefits
The City of Tyler believes in putting people first. We are passionate, proactive, and purposeful in our mission to serve our community and make a positive difference in the lives of our neighbors. The City of Tyler offers the following benefits: Full range of benefits including Health/Teledoc, Dental, Vision, Disability, and $10K of Life Insurance at no cost to the employee 2:1 match in our TMRS Retirement Plan 11 paid holidays Generous paid time off Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development We are proud to provide you and your family with valuable and significant benefits at affordable rates. Any full-time employee regularly scheduled to work 40 hours or more per week or any part-time employee with a work schedule of 30 hours or more per week is eligible to enroll for insurance coverage.
Full range of benefits including Health/Teledoc, Dental, Vision, Disability, and $10K of Life Insurance at no cost to the employee 2:1 match in our TMRS Retirement Plan 11 paid holidays Generous paid time off Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
2:1 match in our TMRS Retirement Plan 11 paid holidays Generous paid time off Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
11 paid holidays Generous paid time off Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Generous paid time off Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Supplemental life insurance Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Short Term Disability Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Award-winning Infants at Work Program Employee Assistance Program Tuition reimbursement Ongoing professional development
Employee Assistance Program Tuition reimbursement Ongoing professional development
Tuition reimbursement Ongoing professional development
Ongoing professional development
Supplemental Questions
Yes
No
Required Question
About City of Tyler
State & Local Government344 employeesFounded 1850
A Texas municipal government serving Tyler residents through public safety, utilities, transportation, courts, parks, and civic services.
