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The Newspaper Circulation Call Center Representative is responsible for providing exceptional customer service to subscribers and prospective customers. This role handles inbound and outbound calls related to subscription inquiries, delivery issues, billing questions, account updates, retention efforts, and general support. The ideal candidate is customer-focused, detail-oriented, and able to work in a fast-paced environment while maintaining a positive and professional attitude.
The Newspaper Circulation Call Center Representative is responsible for providing exceptional customer service to subscribers and prospective customers. This role handles inbound and outbound calls related to subscription inquiries, delivery issues, billing questions, account updates, retention efforts, and general support. The ideal candidate is customer-focused, detail-oriented, and able to work in a fast-paced environment while maintaining a positive and professional attitude.
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High school diploma or equivalent.
Previous customer service or call center experience preferred.
Fast-paced call center environment handling a high volume of calls.
Call center or office environment; remote or hybrid work may be available depending on company policy or business needs.
May require working holidays or peak periods related to newspaper production.
This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with this role. Management may modify or assign additional tasks as business needs evolve.
Verified company details for this employer are not available yet.
USD 31200-31200 yearly / year
Full-time
Entry
Hybrid
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