Work with Project managers and coordinators to provide requested information from circuit and equipment databases.
Work with various Engineering Departments as another level of checks verifying the integrity of the data entered into the circuit database.
Orders And Service Requests
Coordinate multiple orders; simple to complex, facilitating a smooth order process.
Review orders for validity and ensure equipment and facilities are available to meet circuit requirements.
Provide access service request (ASR)
Requirements
from DS1’s to Ethernet orders to circuit coordinators.
Submit engineering service requests (ESRs) for network equipment or facilities and track ESR’s until the equipment is installed and ready for consumption.
Submit purchase orders (POs) for equipment required for circuit designs.
Design, Analyze, and Test
Responsible for the entire design process from conception to finished unit.
Design circuits and provide complete, accurate circuit layout records (CLRs).
Perform analysis and testing using specific equipment.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
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COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Written communication and comprehension to present ideas in writing so others will understand. Verbal communication to understand information as presented as well as communicate information and ideas so others will understand.
Written communication and comprehension to present ideas in writing so others will understand.
Verbal communication to understand information as presented as well as communicate information and ideas so others will understand.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated knowledge of: practical application of engineering science and technology applying principles, techniques, procedures, and equipment to the design; analog and digital circuit design; design techniques, tools, and principals involved; IP Telephony and Multiprotocol Label Switching technology; various multiplexing techniques, along with compression and echo cancellation equipment; various types of transmission facilities to include fiber optic, microwave, radio, satellite, and copper; and digital cross connect systems. Ability to conceptualize both circuit and network layouts and designs (visual representation of a circuit as it overlays on a network design). Critical thinking, complex problem solving, system analysis, operation monitoring required. Deductive reasoning to apply general rules to specific problems to produce answers. Knowledge of a company network functionality and a variety of hardware and software for transmission equipment in a company network system.
Demonstrated knowledge of: practical application of engineering science and technology applying principles, techniques, procedures, and equipment to the design; analog and digital circuit design; design techniques, tools, and principals involved; IP Telephony and Multiprotocol Label Switching technology; various multiplexing techniques, along with compression and echo cancellation equipment; various types of transmission facilities to include fiber optic, microwave, radio, satellite, and copper; and digital cross connect systems.
Ability to conceptualize both circuit and network layouts and designs (visual representation of a circuit as it overlays on a network design).
Critical thinking, complex problem solving, system analysis, operation monitoring required.
Deductive reasoning to apply general rules to specific problems to produce answers.
Knowledge of a company network functionality and a variety of hardware and software for transmission equipment in a company network system.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel).
Additional Job Requirements
This is a mid-level position requiring a comprehensive understanding of telecommunications operations and functions.
Must be competent at performing engineering calculations for further review by senior staff.
Under general supervision, will use and apply engineering principals that require a broad knowledge base of electronics; work and applied research, development, and circuit designs; ensuring equipment and facilities are assigned and procured.
Works closely with order management and network design systems, collaborating with other engineering disciplines to complete the circuit design and meet committed delivery dates.
Works with multiple project managers giving direction on orders utilizing available facilities.
Works with multiple engineering departments to ensure equipment required is modeled and the design is accurate and complete for provisioning.
Works on the design and approving of equipment specifications in Metasolv utilizing the tools required to accurately reflect the equipment in Metasolv.
Minimum Qualifications
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in electrical engineering, computer science, mathematics, physics, telecommunications, or related field. *
Minimum of four (4) years of experience in telecommunications, circuit service delivery, providing facility assignments, and/or designing circuits or related field. *
Preferred
Telecom industry or job specific certifications.
Driving Requirements
This position requires access to reliable means of transportation for occasional travel, such as, between offices, worksites, or other locations as needed.
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately and effectively communicate information and ideas to others.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work agreement policies and agreement.
Company
Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America.
GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets.
GCI’s introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
About GCI
Telecommunications1800 employeesFounded 1979
Alaska-based telecommunications provider delivering data, mobile, voice, and managed services to consumer, business, government, and carrier customers.
