CID / Call Center Agent - The Ritz-Carlton Abu Dhabi, Grand Canal
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Ritz-Carlton Abu Dhabi, Grand Canal is seeking a CID / Call Center Agent to handle guest calls, requests, and concerns. The role involves operating the telephone switchboard, processing wake-up calls, and relaying messages.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Receive, record, and relay messages accurately
- Dispatch bell staff or valet staff as needed
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
Responsibilities
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Dispatch bell staff or valet staff as needed
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- We set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- The Gold Standards are the foundation of The Ritz Carlton and guide us each day to be better than the next.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Ritz-Carlton Hotel Company, L.L.C.
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is seeking a Human Resources Supervisor to manage employee relations, recruitment, and HR compliance in Doha. The role requires at least 1 year of related work experience and 1 year of supervisory experi
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is hiring a Human Resources Supervisor in Doha, Qatar. The role involves assisting with employee relations, recruitment compliance, record maintenance, and supporting management. Requires at least 1 year
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton seeks a Human Resources Supervisor to assist in managing employee relations, recruitment, and compliance. The role involves supporting management, maintaining employee records, and ensuring adherence to
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha, Qatar seeks a Human Resources Supervisor to assist in monitoring employee relations, recruitment compliance, and HR program administration. Requires high school diploma, 1 year related work expe
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha, Qatar seeks a Human Resources Supervisor to assist in monitoring employee relations, recruitment compliance, and HR program administration. Requires high school diploma, 1 year related work expe
Sales Coordinator - The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
The Ritz-Carlton Abu Dhabi seeks a Sales Coordinator to support Sales & Marketing with general office duties, prepare sales documents, and promote brand image. The role involves entering data, answering guest questions,
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton is seeking a Human Resources Supervisor to assist in monitoring employee relations, supporting management with HR issues, and ensuring compliance with laws and policies. The role involves recruitment, em
Supervisor-Human Resources
Doha, QAT
The Ritz-Carlton in Doha seeks a Human Resources Supervisor to assist in monitoring employee relations, support hiring and recruitment processes, and maintain employee records. Requires 1 year of related work experience
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT
Sales Coordinator - The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
Supervisor-Human Resources
Doha, QAT
Supervisor-Human Resources
Doha, QAT