CIC Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
EssilorLuxottica is seeking a CIC Representative to act as a liaison between the company and customer accounts, providing product/services information and resolving issues. You will manage shipments, answer customer inquiries, and provide after-sales support.
Key Skills for This Role
Responsibilities
- Manage manual and automatic shipments providing availability when needed and coordinating with logistics
- Answer customer questions on orders, shipments, invoices, packing list, prices, availability and tracking information
- Provide after sales support, including replacement, spare parts and claims
- Maintain constant communication via phone calls and e mail with customers and other Luxottica departments
- Attend weekly meetings on orders and shipments forecast
- Coordinate with departments in Italy regarding customer set up, claims, billing and logistics
- Provide sales support for local and global Luxottica Days
- Process returns, credit and debit notes
- Daily follow up with Credit control department for Blocked accounts for allocation and shipment issues
Requirements
- 2 3 years experience in Customer Service
- Bachelors degree in business or similar
- Customer negotiations skills
- Communication skills
- IT Tools and Systems proficiency
- Logistic Processes knowledge
- SAP, Outlook, Excel, PowerPoint, Telephone System proficiency
- Problem solving skills
- Efficiency oriented
- Flexibility
- Customer satisfaction oriented
Full Job Posting
About the Role
- The CIC Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CIC Reps are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Areas of Responsibilities and Related Activities
- Responsible assigned area customers.
- Manage manual and automatic shipments providing availability when needed and coordinating with logistics.
- Answer customer questions on orders, shipments, invoices, packing list, prices, availability and tracking information.
- Provides after sales support, including replacement, spare parts and claims.
- Maintains constant communication via phone calls and e mail with the customers and other Luxottica departments.
- Attend weekly meetings on orders and shipments forecast.
- Coordinating with the departments in Italy regarding customer set up, claims, billing and logistics.
- Provides sales support for local and global Luxottica Days.
- Process returns, credit and debit notes.
- Daily follow up with Credit control department for Blocked accounts for allocation and shipment issues.
- Any other additional tasks that may emerge in response to business needs.
Candidate Profile
- 2 3 years experience in Customer Service.
- Bachelors degree in business or similar.
- Customers negotiations skills.
Skills Required
- Communication skills.
- IT Tools and Systems.
- Logistic Processes.
- SAP, Outlook, Excel, Power Point, Telephone System.
- Problem solving.
- Efficiency oriented.
- Flexibility.
- Customer satisfaction oriented.
Core Behavioural Competencies
- EssilorLuxottica Characteristics – Passion, Imagination, Entrepreneurship, Speed and Simplicity.
- Proactive approach.
- Persistent working style.
- Team worker.
- Strong analytical skills and detail oriented.
- Multi tasking.
Languages
- English.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EssilorLuxottica
VIE - SC BPO & Project Leader H/F
Dubai, UAE
EssilorLuxottica is seeking a VIE (Volontariat International en Entreprise) for a Supply Chain BPO & Project Leader role in Dubai. The candidate will drive supply chain projects, including transforming operational models
VIE - SC BPO & Project Leader H/F
Dubai, UAE
EssilorLuxottica seeks a VIE (Volontariat International en Entreprise) for a Supply Chain BPO & Project Leader role in Dubai. The candidate will drive supply chain transformation projects, develop a Supply Chain Universi
CIC Representative
Dubai, UAE
EssilorLuxottica seeks a CIC Representative to act as a liaison, provide product/services information, and resolve customer issues with accuracy and efficiency. The role requires 2-3 years of customer service experience,
Regional Credit Controller - META
Dubai, UAE
Widen Your Horizons. Join the Next Chapter of Your Career At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new ch