Chief Operating Officer

• Own full P&L accountability for EXC Managed Services, including budgeting, forecasting, margin management, and cost discipline across all service lines.

• Translate the President’s strategic priorities into executable operating plans, KPIs, and quarterly business reviews.

• Standardize processes, reporting, and governance across IT Operations, Marketing, Website-Building Services, and Talent Acquisition to ensure consistent quality and accountability.

• Identify shared-services and cross-sell opportunities across service lines (e.g., IT clients as website-build prospects, TA clients as marketing prospects).

• Represent EXC MS operating performance to the President and, as needed, to Xforce leadership.

• Other Duties as assigned.

• Oversee IT infrastructure, systems architecture, cybersecurity posture, and helpdesk/managed-services delivery for EXC MS clients.

• Ensure SLA adherence, uptime, and service-quality benchmarks are consistently met across the managed IT portfolio.

• Drive automation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to improve delivery efficiency and margin.

• Own vendor and technology-partner relationships supporting IT service delivery.

• Own EXC MS’s marketing function — brand positioning, demand generation, content, campaigns, and digital presence — across all service lines.

• Build and manage a marketing pipeline that feeds both the IT managed services and website-building services businesses.

• Establish marketing KPIs (pipeline generated, cost per lead, conversion) and report performance against targets.

• Ensure marketing messaging and positioning are consistent across EXC MS’s service portfolio.

• Personally drive and/or lead a sales motion for EXC MS’s website-building/digital services line, including prospecting, pitching, proposals, and closing.

• Own the delivery model for website-building engagements — scoping, project management, quality assurance, and client handoff.

• Set pricing, packaging, and margin targets for the website-building service line, and scale it into a repeatable, sellable offering.

• Build and manage the sales and delivery team supporting this service line as it scales.

• Oversee delivery of Talent Acquisition services — whether as an internal function, a client-facing TA/RPO managed service, or both — ensuring SLA adherence and stakeholder satisfaction.

• Build scalable sourcing, screening, and hiring processes usable both for EXC MS’s own hiring and for any TA managed-services clients.

• Partner with delivery leadership to strengthen client relationships and grow the TA services portfolio, where applicable.

• Build, mentor, and lead a leadership team across IT Operations, Marketing, Website-Building Services, and Talent Acquisition, fostering shared accountability.

• Establish clear goals, KPIs, and accountability structures across all functions reporting into the COO.

• Champion a culture of operational discipline, sales accountability, and continuous improvement.