Chief Operating Officer (COO)
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Key skills for this role
About the Role
Ethra For Human Resources Consulting seeks an experienced COO to lead and optimize end-to-end operations for an automotive e-commerce platform. The role oversees daily operations, vendor management, logistics, customer journey, and cross-functional alignment, driving business development and sales targets.
Key Skills for This Role
Responsibilities
- Oversee and manage all day to day operations of the platform
- Build and optimize operational processes across supply and demand sides
- Manage relationships with car dealers, suppliers, and partners
- Ensure smooth onboarding and performance of vendors on the platform
- Collaborate with the tech team to improve platform functionality and user experience
- Develop and execute operational and sales strategies to support growth and achieve sales targets
- Enhance customer journey from browsing to purchase, ensuring high satisfaction and retention rates
- Ensure operational scalability as the business grows and markets expand
- Lead, build, and manage the operations team, providing mentorship and guidance
- Coordinate between departments (marketing, sales, product, finance) to ensure alignment with business goals
- Set, track, and achieve sales targets for business development and sales teams
- Identify, track, and solve operational bottlenecks to improve overall performance
Requirements
- 8+ years of experience in operations, preferably in automotive e commerce or marketplaces
- Bachelor's degree in Business, Operations, or related field (MBA is a plus)
- Proven experience managing end to end operations in a digital platform
- Previous experience in the automotive industry (cars marketplace, dealerships, or similar) is a must
- Experience in scaling startups or digital platforms is a strong plus
- Strong understanding of logistics, supply chain, and vendor onboarding
- Experience working with cross functional teams (tech, marketing, sales)
- Arabic speaker is required
- Experience with sales forecasting, quota setting, and driving sales targets
Full Job Posting
Job Overview
- We are seeking an experienced and results driven Chief Operating Officer (COO) to lead and optimize the company’s end to end operations.
- The ideal candidate will have a strong background in automotive e commerce platforms and marketplace models.
- This role will oversee daily operations, vendor management, logistics, customer journey, cross functional alignment, as well as drive business development and sales targets.
Responsibilities
- Oversee and manage all day to day operations of the platform
- Build and optimize operational processes across supply and demand sides
- Manage relationships with car dealers, suppliers, and partners
- Ensure smooth onboarding and performance of vendors on the platform
- Collaborate with the tech team to improve platform functionality and user experience
- Develop and execute operational and sales strategies to support growth and achieve sales targets
- Enhance customer journey from browsing to purchase, ensuring high satisfaction and retention rates
- Ensure operational scalability as the business grows and markets expand
- Lead, build, and manage the operations team, providing mentorship and guidance
- Coordinate between departments (marketing, sales, product, finance) to ensure alignment with business goals
- Set, track, and achieve sales targets for business development and sales teams
- Identify, track, and solve operational bottlenecks to improve the overall performance
Requirements
- 8+ years of experience in operations, preferably in automotive e commerce or marketplaces
- Bachelor’s degree in Business, Operations, or related field (MBA is a plus)
- Proven experience managing end to end operations in a digital platform
- Previous experience in the automotive industry (cars marketplace, dealerships, or similar) is a must
- Experience in scaling startups or digital platforms is a strong plus
- Strong understanding of logistics, supply chain, and vendor onboarding
- Experience working with cross functional teams (tech, marketing, sales)
- Arabic speaker is required
- Experience with sales forecasting, quota setting, and driving sales targets is essential
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