Chat support Agent (Arabic Speakers)
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Chat Support Agent (Arabic Speakers) for a 12-month extendable contract in Dubai. The role involves responding to customer queries via email, live chat, WhatsApp, and social media, handling orders and returns, and maintaining high customer satisfaction.
Key Skills for This Role
Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds
- Provide accurate information about products, promotions, and company policies
- Track and update customer cases using CRM or ticketing systems
- Coordinate with logistics, warehouse, and internal teams to resolve issues
- Maintain high levels of customer satisfaction and service quality
- Escalate complex issues to relevant departments
- Monitor and respond to customer reviews and feedback
- Meet defined KPIs such as response time, resolution time, and customer satisfaction
- Maintain accurate records of customer interactions and resolutions
Requirements
- Bachelor's degree or equivalent experience
- 1–3 years of experience in customer service, preferably in e commerce or retail
- Excellent written communication skills in English
- Strong typing and multitasking abilities
- Experience using CRM tools, ticketing systems, or customer support platforms
- Good problem solving and conflict resolution skills
- Ability to work in a fast paced environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Full Job Posting
Job Overview
- Job Title: Chat Support Agent (Arabic Speakers)
- Type: 12 months extendable
- Work Location: Dubai
- Salary: AED 5000 6000
- Industry: E commerce
Key Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media.
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
- Provide accurate information about products, promotions, and company policies.
- Track and update customer cases using CRM or ticketing systems.
- Coordinate with logistics, warehouse, and internal teams to resolve issues.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to relevant departments.
- Monitor and respond to customer reviews and feedback.
- Meet defined KPIs such as response time, resolution time, and customer satisfaction.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer service, preferably in e commerce or retail.
- Excellent written communication skills in English.
- Strong typing and multitasking abilities.
- Experience using CRM tools, ticketing systems, or customer support platforms.
- Good problem solving and conflict resolution skills.
- Ability to work in a fast paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
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