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Chat Customer Service Officer
Steel Kitchen L.L.C
Dubai, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Customer ServiceCustomer SupportCommunicationProblem-SolvingAttention to DetailEnglish
Free
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Role Overview
Steel Kitchen L.L.C. specializes in designing commercial kitchens and supplying high-quality, affordable commercial kitchen tools and equipment.
The company serves clients across the GCC region, including the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait, as well as customers worldwide.
Team members work in a fast-paced, customer-focused environment with opportunities to support both regional and international clients.
Key Skills for This Role
Customer ServiceCustomer SupportCommunicationProblem-SolvingAttention to DetailEnglish
Full Job Posting
Company Description
Steel Kitchen L.L.C. specializes in designing commercial kitchens and supplying high-quality, affordable commercial kitchen tools and equipment.
The company serves clients across the GCC region, including the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait, as well as customers worldwide.
Team members work in a fast-paced, customer-focused environment with opportunities to support both regional and international clients.
Role Overview
This is a full-time, on-site Online Customer Service role based in Dubai, United Arab Emirates.
The Online Customer Service Representative will respond to customer inquiries through email, chat, and phone, providing accurate information about products, orders, and services.
Responsibilities include resolving customer issues, processing order updates, coordinating with internal teams (sales, logistics, and technical support), and maintaining clear records of all interactions.
The role also involves following up on open cases, supporting customers with website navigation, and contributing feedback to improve the overall customer experience.
The successful candidate will handle multiple requests simultaneously while maintaining a professional, courteous, and solution-oriented approach.
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