Channel Operations and Enablement Manager

• Manage and maintain updated Master Service Agreements (MSAs) and Vendor Partnership Agreements across the partner base, working with Legal to keep terms current as relationships evolve.

• Establish global alignment around partner tiers and discount schedules, ensuring consistency across the partner base while accounting for the different levels of investment and opportunity within each relationship.

• Secure and maintain Approved Vendor status with channel partners where appropriate, strengthening FacilityOS's position within their procurement and technology ecosystems.

• Engage directly with partner procurement teams to ensure FacilityOS price books are active, current, and properly maintained within each partner's systems.

• Streamline and standardize new order booking procedures with each channel partner, reducing friction from opportunity through purchase order, contracting, and implementation.

• Play a key role in developing new partner-facing enablement content — playbooks, training materials, and onboarding assets — and help shape the content strategy for a future partner portal.

• Work closely with channel leadership to document institutional knowledge — partner history, deal patterns, and pricing norms — into durable program assets.

• Partner cross-functionally with RevOps (CRM, reporting, commission mechanics), Legal (partner agreements), Finance (partner pricing framework), and Product (partner portal requirements).

• Support deal registration in our CRM, in partnership with RevOps, including account delineation rules that help prevent conflict between channel and direct sales.

• Support the onboarding and ramp of new Channel Directors as the team grows across regions.

• 5+ years in channel/partner operations, partner management, or a related commercial operations role, ideally at a B2B SaaS company.

• Experience managing commercial or vendor agreements (MSAs, partnership agreements) and comfort working with Legal to keep them current.

• Familiarity with partner procurement processes, price book maintenance, and Approved Vendor requirements at large enterprise organizations.

• Direct experience building channel program infrastructure — pricing and tiering frameworks, order booking processes, deal registration — from an informal, relationship-based state into a structured program.

• Salesforce (or comparable CRM) experience, ideally including channel or partner-management modules.

• A track record as a strong cross-functional operator, comfortable driving alignment across RevOps, Legal, Finance, and Product.

• Experience with BPO, reseller/VAR, or IFM channel models is a strong plus.

• Comfort building from scratch in an ambiguous, fast-moving environment, with the judgment to prioritize the highest-leverage work first.

What success looks like

• MSAs and Vendor Partnership Agreements are current, well-organized, and accessible across the partner base.

• Partner tiers and discount schedules are documented, aligned globally, and adopted by channel leadership.

• Approved Vendor status is secured with priority partners, and FacilityOS price books are active and current in partner procurement systems.

• New order booking procedures are documented and measurably reduce friction from opportunity to implementation.

• Partner-facing enablement content is robust and complete, living within a partner portal that has significant usage by key partners

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

🩺Comprehensive health coverage

🏠A Hybrid work environment

💡Opportunity for advancement and growth

🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!

🥳 Birthday and Life Celebrations

🎉 Two annual parties in a year

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in the location in which you applied.

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here .

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.