Change & Release Manager (m/f/d)
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Key skills for this role
About the Role
We are seeking a ServiceNow Change & Release Manager to oversee planning, coordination, and governance of platform changes and releases within a large-scale ServiceNow environment.
Key Skills for This Role
Responsibilities
- Own and manage the change and release lifecycle including change request governance, release planning, and deployment coordination
- Ensure all changes are properly documented, reviewed, approved, and aligned with platform standards
- Work closely with delivery teams to align releases with development timelines and coordinate deployments
- Lead and facilitate change governance activities including CAB sessions
- Support release execution by coordinating promotion of update sets across environments
- Monitor and manage release schedules, dependencies, change related risks, and post release issues
- Act as a control point for platform stability, enforcing release discipline and ensuring rollback planning
- Communicate release plans and timelines to stakeholders and manage expectations
Requirements
- 6–10+ years of experience in change, release, or service management roles
- Strong understanding of ServiceNow Change Management and Release processes
- Proven experience managing change governance processes (e.g., CAB)
- Experience with release planning and execution
- Ability to enforce structured processes and standards
- ITIL certification preferred
Full Job Posting
Job Summary
- We are seeking a ServiceNow Change & Release Manager to oversee the planning, coordination, and governance of platform changes and releases within a large scale ServiceNow environment.
- This role ensures that all changes are controlled, validated, and deployed consistently, minimizing risk while enabling continuous delivery.
Key Responsibilities
- Own and manage the change and release lifecycle including change request governance, release planning, and deployment coordination.
- Ensure all changes are properly documented, reviewed, approved, and aligned with platform standards.
- Work closely with delivery teams to align releases with development timelines and coordinate deployments.
- Lead and facilitate change governance activities including CAB sessions.
- Support release execution by coordinating promotion of update sets across environments.
- Monitor and manage release schedules, dependencies, change related risks, and post release issues.
- Act as a control point for platform stability, enforcing release discipline and ensuring rollback planning.
- Communicate release plans and timelines to stakeholders and manage expectations.
Required Experience & Skills
- 6–10+ years of experience in change, release, or service management roles with ServiceNow exposure.
- Strong understanding of ServiceNow Change Management and Release processes, update set lifecycle, and environment management.
- Proven experience managing change governance processes (e.g., CAB) and release planning/execution.
- Ability to enforce structured processes, balance delivery speed with stability, and coordinate across teams.
- Strong understanding of risk management, dependency management, and incident/problem implications of changes.
Preferred / Additional Experience
- Experience with large scale or multi module ServiceNow platforms.
- Exposure to Agile or hybrid delivery environments and CI/CD practices within ServiceNow.
Certifications
- ITIL certification preferred.
- CSA is a plus for platform familiarity.
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