Change & Release Manager (m/f/d)
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Key skills for this role
About the Role
Halian is seeking a ServiceNow Change & Release Manager for a large-scale ServiceNow environment in Abu Dhabi. The role involves managing change and release lifecycles, governance, and coordination across teams.
Key Skills for This Role
Responsibilities
- Own and manage the change and release lifecycle, including change request governance, release planning and scheduling, and deployment coordination across environments
- Ensure all changes are properly documented, reviewed, approved, aligned with platform standards, and delivered with minimal risk to production
- Work closely with delivery teams to align releases with development timelines, coordinate deployment of enhancements and fixes, and ensure readiness of release packages
- Lead and facilitate change governance activities including CAB sessions, review and approval of change requests, and tracking of change decisions
- Support release execution by coordinating promotion of update sets across environments, ensuring proper sequencing, and validating release readiness
- Monitor and manage release schedules, dependencies, change related risks, and post release issues
- Act as a control point for platform stability, enforcing release discipline and preventing uncontrolled changes
- Communicate release plans and timelines to stakeholders, manage expectations, and provide visibility on upcoming changes
Requirements
- 6–10+ years of experience in change, release, or service management roles, with exposure to ServiceNow platforms
- Strong understanding of ServiceNow Change Management and Release processes, update set and deployment lifecycle, and environment management
- Proven experience managing change governance processes (e.g. CAB) and release planning and execution
- Ability to enforce structured processes and standards, balance delivery speed with platform stability, and coordinate across multiple teams
- Strong understanding of risk management in releases, dependency management, and incident/problem implications of changes
- ITIL certification preferred
Full Job Posting
Job Summary
- We are seeking a ServiceNow Change & Release Manager to oversee the planning, coordination, and governance of platform changes and releases within a large scale ServiceNow environment.
- This role is responsible for ensuring that all changes to the platform are controlled, validated, and deployed in a consistent and structured manner, minimising risk while enabling continuous delivery.
- The successful candidate will bring a strong understanding of ServiceNow change and release processes, enabling them to effectively manage release cycles, enforce standards, and maintain platform stability.
Key Responsibilities
- Own and manage the change and release lifecycle, including: change request governance, release planning and scheduling, deployment coordination across environments.
- Ensure all changes are: properly documented, reviewed, and approved; aligned with platform standards and release processes; delivered with minimal risk to production.
- Work closely with delivery teams to: align releases with development timelines; coordinate deployment of enhancements and fixes; ensure readiness of release packages.
- Lead and facilitate change governance activities, including: Change Advisory Board (CAB) sessions; review and approval of change requests; tracking of change decisions and actions.
- Support release execution, including: coordinating promotion of update sets across environments; ensuring proper sequencing of changes; validating release readiness prior to deployment.
- Monitor and manage: release schedules and dependencies; change related risks and impacts; post release issues and remediation.
- Act as a control point for platform stability, including: enforcing release discipline; preventing uncontrolled or conflicting changes; ensuring rollback and contingency planning is in place.
- Work with stakeholders to: communicate release plans and timelines; manage expectations around delivery and deployment; provide visibility on upcoming changes.
Required Experience & Skills
- 6–10+ years of experience in change, release, or service management roles, with exposure to ServiceNow platforms.
- Strong understanding of: ServiceNow Change Management and Release processes; update set and deployment lifecycle; environment management (DEV, TEST, UAT, PROD).
- Proven experience managing: change governance processes (e.g. CAB); release planning and execution; multi stream delivery coordination.
- Ability to: enforce structured processes and standards; balance delivery speed with platform stability; coordinate across multiple teams and stakeholders.
- Strong understanding of: risk management in releases; dependency management and sequencing; incident and problem implications of changes.
- Ability to: maintain control in high pressure release scenarios; ensure disciplined execution of change processes.
Preferred / Additional Experience
- Experience working with large scale or multi module ServiceNow platforms.
- Exposure to: Agile or hybrid delivery environments; continuous integration / delivery practices within ServiceNow.
Certifications
- ITIL certification preferred.
- CSA is a plus (for platform familiarity).
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