Centre Manager / Operations Manager (Fitness, Lifestyle & Community)

Role Overview

What We Are Looking For

• Candidates should have 5–8+ years of professional experience, including 2–3+ years running a physical, customer-facing operation.
• Candidates should have led front-line teams of 8–20+ people, including rostering, hiring, and performance management.
• The role requires a floor-focused leadership style and comfort interacting with customers and guiding staff in real time.
• Candidates need experience driving unit-level revenue, retention targets, and operational KPIs.
• The role requires flexibility to work peak operational hours, including evenings and weekends.

Ideal Backgrounds

• Relevant backgrounds include premium or boutique fitness, sports and recreation, hospitality, premium retail, social clubs, coworking, and experiential lifestyle centres.
• Kannada or local language proficiency is a plus.

Key Responsibilities

• Lead end-to-end daily centre operations, team scheduling, and facility readiness.
• Maintain SOPs, safety standards, cleanliness, and seamless peak-hour workflows.
• Manage, coach, and develop a team of 8–20+ employees and conduct daily briefings.
• Manage shift deployment, hiring, onboarding, and a culture of accountability.
• Own the guest journey from first-time walk-ins to long-term membership retention.
• Resolve feedback in real time and support community events and programming.
• Track memberships, renewals, footfall conversion, and capacity utilization.
• Deliver operational performance reports and identify opportunities to improve customer lifetime value.

Perks & Growth

• The role offers operational and commercial autonomy over a high-visibility, community-focused hub.
• The successful candidate will work in a high-energy environment centred on movement, wellness, and sport.
• The position provides an opportunity to help scale a differentiated lifestyle brand in India.