Central Restaurant Reservations (Part-Time)
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Key skills for this role
About the Role
Fundamental Hospitality is hiring a part-time Restaurant Reservationist for its Central Reservations team in Dubai. The role involves managing reservations across multiple restaurant concepts via phone, email, and online platforms, ensuring exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Manage reservations across the group's portfolio of restaurants via phone, email, and online booking platforms
- Respond promptly and professionally to guest enquiries
- Accurately process, modify, and confirm reservations
- Maintain up to date reservation records and guest preferences
- Coordinate with restaurant teams to ensure smooth guest arrivals and efficient table management
- Handle special requests and provide guests with accurate information regarding venues, operating hours, and policies
- Maximize booking opportunities while maintaining exceptional customer service standards
- Ensure all reservation systems are updated accurately and consistently
- Support the team with administrative tasks related to reservations when required
Requirements
- Previous experience in a similar role within the hospitality industry
- Excellent verbal and written communication skills in English
- Strong telephone etiquette and a professional, guest focused approach
- Highly organized with excellent attention to detail
- Comfortable using reservation platforms (SevenRooms) and Microsoft Office
- Ability to work efficiently in a fast paced environment and manage multiple priorities
- Currently based in Dubai and hold a valid UAE residence visa (own visa)
Full Job Posting
Job Overview
- Fundamental Hospitality is looking to hire an experienced Restaurant Reservationist (Part time) to join our team at Central Reservations in Dubai.
- This is an excellent opportunity for a customer focused and highly organized individual who enjoys delivering exceptional guest experiences while supporting multiple award winning restaurant concepts.
Key Responsibilities
- Manage reservations across the group's portfolio of restaurants via phone, email, and online booking platforms.
- Respond promptly and professionally to guest enquiries.
- Accurately process, modify, and confirm reservations.
- Maintain up to date reservation records and guest preferences.
- Coordinate with restaurant teams to ensure smooth guest arrivals and efficient table management.
- Handle special requests and provide guests with accurate information regarding venues, operating hours, and policies.
- Maximize booking opportunities while maintaining exceptional customer service standards.
- Ensure all reservation systems are updated accurately and consistently.
- Support the team with administrative tasks related to reservations when required.
Requirements
- Previous experience in a similar role within the hospitality industry.
- Excellent verbal and written communication skills in English; additional foreign language would be advantageous.
- Strong telephone etiquette and a professional, guest focused approach.
- Highly organized with excellent attention to detail.
- Comfortable using reservation platforms (SevenRooms) and Microsoft Office.
- Ability to work efficiently in a fast paced environment and manage multiple priorities.
- Currently based in Dubai and hold a valid UAE residence visa (own visa).
What We Offer
- Competitive Salary.
- Employee discounts across our portfolio of premium venues.
- Opportunities for learning, development, and career growth within the company.
- 6 month contract, flexible part time schedule (25 hours per week).
- Meals provided while on duty.
- The opportunity to be part of a growing and dynamic hospitality group.
Who Are We?
- Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts.
- The group develops elevated, home grown concepts and exports them to key cosmopolitan cities around the world.
- Portfolio includes globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti, Izu Burger, and international franchises Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE.
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