indeed
Center Manager / Operations Manager – Tadbeer Center
Tadbeer - Ritaj
, UAE
Full Time
Manager
Onsite
AED 10,000/month
1 weeks ago
Operations ManagementTeam LeadershipCustomer ServiceMOHRE RegulationsUAE Labor LawsVisa Processing
Free
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Operations ManagementTeam LeadershipCustomer Service
About the Role
Tadbeer - Ritaj seeks an experienced Center Manager / Operations Manager to oversee daily operations of a Tadbeer Center in Dubai. The role requires ensuring operational excellence, regulatory compliance, and achieving business targets while leading a team.
Key Skills for This Role
Operations ManagementTeam LeadershipCustomer ServiceMOHRE RegulationsUAE Labor LawsVisa Processing
Responsibilities
- Manage overall operations of the Tadbeer Center, ensuring compliance with UAE laws, MOHRE regulations, and Tadbeer standards
- Lead and supervise recruitment, customer service, visa processing, sales, and administrative teams
- Monitor daily center performance and ensure KPIs and business objectives are achieved
- Oversee domestic worker recruitment, onboarding, deployment, visa processing, cancellations, renewals, and sponsorship transfers
- Ensure excellent customer service and prompt resolution of customer concerns and complaints
- Develop and implement operational policies and process improvements to enhance efficiency
- Coordinate with government authorities, recruitment agencies, embassies, and external partners
- Prepare operational reports, forecasts, and performance analysis for senior management
- Monitor staffing levels, scheduling, attendance, and employee performance
- Train, coach, and develop team members to maintain high service standards
- Ensure compliance with company policies, financial controls, and quality standards
- Support business development initiatives to increase center revenue and customer satisfaction
Requirements
- Bachelor's degree in Business Administration, Management, Human Resources, or related field
- Minimum 5 years of management experience within a Tadbeer Center or domestic worker recruitment industry in the UAE
- Strong knowledge of MOHRE regulations, UAE labor laws, visa processes, and domestic worker services
- Proven leadership and team management experience
- Excellent organizational and problem solving skills
- Strong communication and interpersonal abilities
- Ability to work under pressure and manage multiple priorities
- Proficiency in Microsoft Office and CRM/ERP systems
- Fluent in English; Arabic is an advantage
Full Job Posting
Overview
- We are seeking an experienced and results driven Center Manager / Operations Manager to oversee the daily operations of our Tadbeer Center.
- The successful candidate will ensure operational excellence, regulatory compliance, exceptional customer service, and achievement of business targets while leading a high performing team.
Key Responsibilities
- Manage the overall operations of the Tadbeer Center, ensuring compliance with UAE laws, MOHRE regulations, and Tadbeer standards.
- Lead and supervise recruitment, customer service, visa processing, sales, and administrative teams.
- Monitor daily center performance and ensure KPIs and business objectives are achieved.
- Oversee domestic worker recruitment, onboarding, deployment, visa processing, cancellations, renewals, and sponsorship transfers.
- Ensure excellent customer service and prompt resolution of customer concerns and complaints.
- Develop and implement operational policies and process improvements to enhance efficiency.
- Coordinate with government authorities, recruitment agencies, embassies, and external partners.
- Prepare operational reports, forecasts, and performance analysis for senior management.
- Monitor staffing levels, scheduling, attendance, and employee performance.
- Train, coach, and develop team members to maintain high service standards.
- Ensure compliance with company policies, financial controls, and quality standards.
- Support business development initiatives to increase center revenue and customer satisfaction.
Requirements
- Bachelor's degree in Business Administration, Management, Human Resources, or a related field.
- Minimum 5 years of management experience, within a Tadbeer Center or domestic worker recruitment industry in the UAE.
- Strong knowledge of MOHRE regulations, UAE labor laws, visa processes, and domestic worker services.
- Proven leadership and team management experience.
- Excellent organizational and problem solving skills.
- Strong communication and interpersonal abilities.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in Microsoft Office and CRM/ERP systems.
- Fluent in English; Arabic is an advantage.
Preferred Qualifications
- Previous experience managing a Tadbeer Center.
- Established relationships with overseas recruitment agencies.
- Experience in operations management, customer service, and business development.
What We Offer
- Competitive salary based on experience.
- Performance based incentives.
- Career growth opportunities.
- Supportive and professional work environment.
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