Casualty Claims Handler

Establish if cover is in place for the claim

Record all claims on the digital claims handling system

Investigate all liability claims either from the desk or by instructing loss adjusters

Make the decision on liability

Negotiate settlement of the claim

Ensure compliance with all legal timescales and client SLAs

Build relationships with external clients and stakeholders

Provide referral support to less experienced colleagues

Experience of policy wording and terms and conditions

Knowledge of insurance and the insurance market

Knowledge of how to value an injury claim

Knowledge of reserving philosophies

Knowledge of Civil Procedure Rules and the Claims Portal

Good communications skills at all levels

Excellent customer service

The ability to work as part of a team

Take responsibility for your own workload

Must be able demonstrate adaptability and flexibility

Good planning and organisational skills

Strong IT skills