Cash Application Specialist

Key Responsibilities

• Accurately post and apply customer payments received via ACH, wire transfer, checks, and other payment methods.
• Research and resolve unapplied cash, short payments, overpayments, deductions, and payment discrepancies.
• Reconcile daily cash receipts and ensure all transactions are recorded accurately in the ERP system.
• Analyze remittance advice and customer payment information to ensure proper application against outstanding invoices.
• Monitor and maintain unapplied cash accounts and aging reports.
• Collaborate with Accounts Receivable and Collections teams to resolve customer account issues and payment disputes.
• Process customer refunds, credit balances, and account adjustments as needed.
• Assist with month-end and year-end close activities, including account reconciliations and reporting.
• Support Treasury by providing cash receipt information and assisting with cash reporting activities.
• Maintain accurate documentation and audit trails for all cash application activities.
• Identify opportunities for process improvements, automation, and operational efficiencies.
• Ensure compliance with company policies, internal controls, and applicable accounting procedures.
• Respond to internal and external inquiries regarding customer payments and account activity.

Job requirements

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 6-7 years of experience in cash application, accounts receivable, accounting, or related finance functions.
• Experience working with ERP systems, NetSuite preferred.
• Proficiency in Microsoft Excel, including lookups, pivot tables, and reconciliation functions.
• Strong understanding of accounts receivable processes and cash management principles.
• Experience working with ACH, wire transfers, and electronic payment processing preferred.
• Knowledge, Skills & Abilities
• Strong attention to detail and high degree of accuracy.
• Excellent analytical and problem-solving skills.
• Ability to investigate and resolve complex payment discrepancies.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Strong customer service orientation and ability to collaborate across departments.
• Commitment to maintaining confidentiality and financial data integrity.

Key Performance Indicators (KPIs)