Associate Technical Analyst

About You We are actively seeking candidates for a unique opportunity to join a growing team working with our flagship product FlexTRADER, a highly customizable execution management system used by some of the largest investment banks and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.

Responsibilities

Responsibilities include both client facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team:

Relationship Management: • Liaise with clients directly to define and understand business and workflow requirements. • Build rapport with the client teams and stakeholders. • Manage client expectations and clearly communicate timelines. • Act as primary technical contact to allocated clients for new requirements, support and project deliverables

Implementation and Design: • Formulate the business and workflow requirements into technical solutions. • Use technical design and development skills to resolve complex problems across many different platforms. • Identify technical dependencies and recommend appropriate solutions. • Work alongside developers throughout the firm to design, build, test and deploy custom solutions. • On-board client and broker connections to our FlexLINK FIX network. • Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine. • Work with teams across the firm to continually improve the product, and drive future innovation. Support: • Provide support to FlexTrade clients globally and advise on questions and queries. • Take ownership of issues from start to finish. • Proactively drive issue investigation to resolution, involving other parties and escalating where needed. • Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.