Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;
Uses harm reduction principles in facilitating and supporting tenant-centered activities (e.g. tenant committees related to areas of importance for residents such as safety, health and wellness, building-related issues, housing stability, etc.);
Provides harm reduction strategies that will empower individuals as they address issues related to substance use, mental health, health and wellness and housing;
Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
Engages individuals in identifying needs, developing treatment plans, and assists tenants to problem solve and access relevant community support plans that identify ongoing housing and mental health/addictions support;
Works with a tenant support network and referral partners to develop individualized support plans that identify ongoing housing and mental health/addictions support;
Creates and delivers programming specifically designed to build community capacity with the use of a harm reduction framework that will give individuals and groups of residents the opportunity to develop and use harm reduction strategies in all aspects of their lives (health, relationships, independent life skills, housing, etc.).
General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work in mental health and health field, Occupational Therapy, etc.) (Cases for Equivalency will be considered);
3 - 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/under-housing, violence/trauma, mental health/addictions, or concurrent disorders;
In-depth understanding of harm reduction, trauma, mental health and substance use;
Demonstrative experience, knowledge and understanding of harm reduction approaches as a holistic frame work that incorporates supportive housing, community development, advocacy and peer support;
Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
Supportive counseling and group-work approach that is flexible, client-centered and strengths-based;
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Life Skills certificate an asset; arts based and social media skills an asset;
Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code;
Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
Proven experience working independently, developing and facilitating groups;
Ability to deliver culturally sensitive services and very good knowledge and understanding of community resources;
Knowledge of Microsoft Office Suite and excellent oral and written communications skills;
Working knowledge and application of Anti-Oppression, Trauma Informed, Harm Reduction, and feminist frameworks;
Knowledge of a second language or culture an asset.
Exposure to unpredictable behaviours and situations, with required adherence to use de-escalation and crisis intervention safety protocols.
Regular exposure to unpleasant odours, bodily fluids, and pests (such as bed bugs, mice, and cockroaches), with use of PPE and infection control procedures. Potential exposure to second-hand smoke inside of tenants; requiring staff to follow organizational health and safety measures.
Work involves high emotional demands including vicarious trauma, grief, and compassion fatigue, with wellness supports and EAP resources available.
Potential exposure to second-hand smoke inside of tenants’ units; requiring staff to follow organizational health and safety measures.
Interactions includes; tenants who may have pets, requiring adherence to program guidelines for providing clear directions on tenants safe handling and storage practices of their pets.
This position is based on-site at 389 Church Street and may involve travel within the community, primarily by TTC, when supporting tenants. Staff are expected to follow the organization's travel safety guidelines.
Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development
About YWCA Toronto
Social Services & Human Services500 employeesFounded 1873
Nonprofit Toronto organization providing shelter, housing, employment training, and advocacy for women, girls, and gender-diverse people.