Case Manager

ABOUT THIS ROLE

PRIMARY RESPONSIBILITIES

• Develop and maintain Individual Service Plans (ISPs) with residents to address housing stability, long-term goals, and transition needs.
• Maintain knowledge of resources within Plymouth and the broader community, including public benefits, to maximize resident access.
• Assist residents with scheduling, transportation, and accompanying them to appointments as needed.
• Advocate, consult, and collaborate with community providers to ensure continuity of care.
• Coordinate with Housing Operations to support residents’ housing stability (e.g., rental assistance, paperwork completion, living condition improvements).
• Respond to crises and emergencies using trauma-informed, harm reduction practices, contacting emergency services when required.
• Address resident complaints and concerns, escalating to the Residential Well-Being Manager (RWM) as appropriate.
• Collaborate with the internal behavioral health team to ensure cohesive service delivery.
• Attend supervision and team meetings to discuss resident issues, program goals, and strategies.
• Work cooperatively with co-workers and other Plymouth departments, supporting community events and aligning with building teams on resident needs.
• Maintain a safe and sanitary environment for residents and staff.
• Maintain all records, progress notes, and documentation accurately and in a timely manner, following strict confidentiality and privacy standards.
• Adhere to program agreements, including goals related to housing stability, eviction prevention, income/skills development, and resident self-determination.
• Coordinate with internal departments for information collection, meetings, and program activities.
• Provide input on program policies, procedures, and improvements as requested.
• Perform tasks directly related to supporting residents’ well-being and housing stability that arise during the shift.
• Assist with building- or program-specific initiatives as directed by the RWM, provided they align with the CM role.
• Participate in team-based projects or efforts that support resident services or building operations, as needed.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates the ability to work effectively and respectfully with people from a wide range of backgrounds and experiences to support safe, welcoming, and inclusive housing communities.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills; ability to prioritize and meet deadlines.
• Self-motivated with creative problem-solving skills.
• Ability to develop and maintain effective relationships with tenants and community partners.
• Empathy and patience for individuals impacted by addiction, mental health conditions, or trauma.
• Ability to work under stress with diverse populations.
• Flexible, cooperative, and supportive team member.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to work with databases and technology tools.
• Attention to detail in documentation and administrative work.
• Willingness and ability to transport residents to appointments.

QUALIFICATIONS

• BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree.
• Minimum 1 year of experience as a case manager in housing, behavioral health, or a social service setting.
• Experience in Permanent Supportive Housing is preferred.
• Join us and be a catalyst for positive change!
• Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.