Case Manager, Behavioural Support_FT-Contract

Title of Job: Case Manager, Behavioural Support Date: September 8, 2026 Closing Date: September 22, 2026 Location: Toronto, ON - BSTR Toronto Compensation: $57,007 - $71,647 annually prorated Contract Duration: 1-Year Contract Work Type: Onsite Job Id: 11011044 Existing or New Position: Existing

• Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
• Conduct behavioural assessments and maintain accurate, timely documentation and reports.
• Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
• Provide training, consultation, and ongoing support to staff, families, and caregivers.
• Offer supportive counselling and connect clients to appropriate health care services and community resources.
• Deliver crisis intervention and assist in creating effective crisis management plans.
• Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Participate in team meetings, care conferences, and interdisciplinary collaboration.
• Maintain strict confidentiality and adhere to organizational policies and procedures.
• Work primarily within hospital settings, ensuring compliance with health and safety protocols.
• Engage in required training and contribute to the Behaviour Support Resource Team.
• Perform additional duties as assigned by leadership.
• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
• Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
• Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
• Knowledge of community resources and cultural competency frameworks.
• Proven crisis intervention, problem-solving, and interpersonal skills.
• Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
• Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.