Care Expert - Spain 🇪🇸

🎯 Your time at Alan: A perfect balance

80% dedicated to providing exceptional member support

20% driving innovative Care projects tailored to your unique expertise

🚀 Project leadership opportunities

As a Care Expert, you'll have the chance to:

✨ Drive Process Excellence

Identify and implement key improvements

Transform data insights into actionable solutions

Lead end-to-end implementation

👥 Team impact

Guide and inspire fellow Alaners

Build high-performing project teams

Shape the future of Care at Alan

🌟 Example of projects you might lead:

Design member empowerment initiatives that boost autonomy

Collaborate on cross-community product innovations

Help us grow by attracting top Care talent

Your projects will be shaped by your passions and expertise, making each role truly unique!

You will be a good fit for the role if you:

Have 2+ years of experience in: a customer-support role

Master Spanish and English at a full working proficiency level (written and spoken)

Have a passion for caring for members, and solving their problems

Love written communication

Navigate technology with confidence and embrace digital tools and AI

Have a very empathetic mindset

Are motivated and entrepreneurial

Thrive in collaborative environments where you can both learn and share knowledge

Bonus points if you know how the Spanish healthcare system works — we will teach you if you don’t. 😉

Location: You must be legally eligible to work from Spain.

Remote work: We offer remote work flexibility, but we value in-person collaboration

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work