Card Applications Support / Administrator
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Key skills for this role
About the Role
KBC Technologies is hiring a Card Applications Support/Administrator in Umm Al Quwain to administer, test, and support card management and payment switch applications in a banking environment.
Key Skills for This Role
Responsibilities
- Administer and support card management and payment switch applications (card issuing, acquiring, ATM controllers)
- Manage certification activities with Visa, Mastercard and central bank; handle compliance deliverables
- Support card embossing/printing environments and turnkey card project activities
- Perform application level testing, UAT and process testing; prepare and maintain test cases and runbooks
- Participate in DR planning and execution for card applications
- Investigate, troubleshoot and resolve high priority SLA bound incidents; coordinate with infra and development teams
- Maintain application access, user and role administration and monitor application security aspects
- Prepare operational reports, support statistics and technical documentation; present findings to stakeholders
- Work with helpdesk systems and follow ITIL processes to ensure timely ticket resolution
Requirements
- Bachelor's degree in Computer Science, Information Technology or related field
- Minimum 6 years IT support experience in large organisations
- At least 3 years in card application administration/testing/support
- PCI DSS certification preferred
Full Job Posting
Job Description
- Responsible for administration, testing and support of card management and payment switch applications in a banking environment.
- Supports card issuing, acquiring, ATM controller and payment switch systems, handles certifications with Visa/Mastercard and central bank, participates in DR activities, and ensures compliance with PCI DSS and local regulations.
- Works in SLA driven ITIL processes and coordinates with infrastructure, development and business teams.
Required Qualification
- Bachelor's degree in Computer Science, Information Technology or related field.
- Minimum 6 years IT support experience in large organisations; at least 3 years in card application administration/testing/support.
Certifications
- PCI DSS (preferred)
Responsibilities
- Administer and support card management and payment switch applications (card issuing, acquiring, ATM controllers).
- Manage certification activities with Visa, Mastercard and central bank; handle compliance deliverables.
- Support card embossing/printing environments and turnkey card project activities.
- Perform application level testing, UAT and process testing; prepare and maintain test cases and runbooks.
- Participate in DR planning and execution for card applications.
- Investigate, troubleshoot and resolve high priority SLA bound incidents; coordinate with infra and development teams.
- Maintain application access, user and role administration and monitor application security aspects.
- Prepare operational reports, support statistics and technical documentation; present findings to stakeholders.
- Work with helpdesk systems and follow ITIL processes to ensure timely ticket resolution.
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