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Captain Waiter

Rixos Hotels
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 4 weeks ago
Customer ServiceTeam ManagementLeadershipCommunicationProblem-SolvingTime Management
Free

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Job Overview

Rixos Hotels seeks a Captain Waiter to manage front-of-house operations, ensure exceptional guest experiences, and maintain high service standards.

The role requires leadership, team management, and strong customer service skills.

Responsibilities

  • Greet guests warmly, manage seating arrangements, and coordinate table assignments.
  • Oversee all aspects of service, including order accuracy, timing, and presentation.
  • Resolve guest concerns and complaints professionally and promptly.
  • Coordinate communication between front-of-house and kitchen staff.
  • Conduct staff training sessions on service protocols and customer interaction techniques.
  • Monitor compliance with health, safety, and sanitation regulations.
  • Manage reservations and special requests, communicating effectively with guests and team members.
  • Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings.
  • Perform opening and closing duties, including station setup and inventory checks.
  • Provide performance feedback to team members and contribute to staff development initiatives.

Qualifications

  • Minimum 3 years of experience in restaurant service management.
  • Leadership and team management skills.
  • Exceptional customer service skills.
  • Excellent communication and interpersonal skills in English.
  • Strong problem-solving abilities.
  • Knowledge of food safety and health codes.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

  • Competitive Salary.
  • Duty Meals provided.
  • Vacation tickets /benefits.
  • Medical Insurance Provided.

About Rixos Hotels

Rixos Marina Abu Dhabi is a luxury hotel offering authentic Turkish hospitality with exceptional service standards.

Rixos Hotels is committed to supporting the growth and learning of its team members, ensuring a fulfilling work experience.

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