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Captain
Hospitaliti
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Food and beverage outlet operationsGuest serviceMenu recommendation and upsellingRestaurant service standardsTeam training and mentoringRevenue and cost control
Free
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Food and beverage outlet operationsGuest serviceMenu recommendation and upselling
Role Overview
The Captain is responsible for the day-to-day operations of a food and beverage outlet.
The role focuses on exceptional guest experiences, high service standards, team capability, and commercial performance.
Key Skills for This Role
Food and beverage outlet operationsGuest serviceMenu recommendation and upsellingRestaurant service standardsTeam training and mentoringRevenue and cost control
Full Job Posting
Employer and workplace context
The Lana - Dorchester Collection is hiring for a Captain position in Dubai.
The employer emphasizes guest service, employee development, inclusion, and hospitality leadership.
Role overview
The Captain is responsible for the day-to-day operations of a food and beverage outlet.
The role focuses on exceptional guest experiences, high service standards, team capability, and commercial performance.
Guest service and outlet operations
- Warmly greet guests assigned to the restaurant area and present the menu.
- Recommend and upsell menu items using strong product and menu knowledge.
- Keep the outlet immaculate and ensure service standards are followed.
- Coordinate with other departments to maintain presentation, cleanliness, furniture, equipment, floors, fixtures, and fittings.
Team leadership and coordination
- Train and mentor the waiter team so they can effectively assist guests.
- Participate in daily pre-service briefings and stay informed about hotel and service developments.
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