CapNOW Coverage Coordinator [Internal Only]

Department: Pricing / Truckload Schedule: Monday-Friday, [0700-1600; 0800-1700; 0900-1800] Eastern Standard Time

The role’s primary focus is ensuring the coverage of API freight, while serving as a central link between our carrier network and internal teams.

• Full-Cycle Load Coverage: Post, book, and ensure 100% coverage and compliance to operational standards for all API customer freight
• Strategic Sourcing: Manage inbound quote traffic from individual DAT postings and other carrier quote procurement tools to maximize margin
• Proactive Issue Management: Handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates

• Load Management: Monitor shipment statuses, ensure driver information is assigned prior to appointment times, and collect necessary documentation (POD, BOL) for prompt invoicing
• Process Optimization: Follow established booking protocols and continuously seek improvements to streamline account operations and service delivery
• Leverage Logistics Tech: Utilize software including Fleetworks, Parade, Convoy, DAT, and Truckstop to gather bids, analyze real-time market data, and optimize data collection
• Feedback Loop: Communicate real-time market feedback and rate suggestions to pricing, tech, and customer teams to ensure competitive and efficient coverage

• All loads have suggested carrier rates 48 hours before ship date, and are updated throughout the load coverage cycle based on market intelligence and live feedback from carriers