Calypso Technical Support Specialist
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Key skills for this role
About the Role
Provide Level 1 and Level 2 support for Calypso application, troubleshoot incidents, manage service requests, and ensure compliance with IT governance.
Key Skills for This Role
Responsibilities
- Provide Level 1 and Level 2 production support for the Calypso application
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis
- Manage regular support incidents, service requests, problem tickets, and user queries
- Analyze business requirements and implement application change requests
- Participate in application enhancement projects, upgrades, releases, and production deployments
- Support end to end trade lifecycle processes within the Calypso platform
- Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams
- Monitor application health, batch jobs, interfaces, and system performance
- Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance
- Prepare technical documentation, support procedures, knowledge articles, and operational runbooks
- Ensure compliance with IT governance, security standards, audit requirements, and change management processes
- Participate in on call support and production maintenance activities when required
Requirements
- Experience in Calypso application support
- Knowledge of trade lifecycle processes
- Ability to troubleshoot and resolve production incidents
- Experience with interfaces, APIs, messaging, and database performance
Full Job Posting
Responsibilities
- Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.
- Manage regular support incidents, service requests, problem tickets, and user queries.
- Analyze business requirements and implement application change requests in coordination with business and technology teams.
- Participate in application enhancement projects, upgrades, releases, and production deployments.
- Support end to end trade lifecycle processes within the Calypso platform.
- Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.
- Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.
- Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.
- Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.
- Ensure compliance with IT governance, security standards, audit requirements, and change management processes.
- Participate in on call support and production maintenance activities when required.
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