Call Handler

We have a fantastic opportunity for a Part Time Call Handler to join our team based in Banbury

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

Contract Type: Part Time, permanent, 7.5 hours a week (Saturday only 08:00-16:00)

Some of the benefits can you expect.

• £12.71 per hour
• Part Time position - 7.5 hours a week/Saturday only
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards .
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination ( through an internal campaign in Autumn/Winter).

• Booking discharges and transfers from hospital, often under time critical circumstances.
• Booking regular journeys for renal and oncology patients.
• Contacting service users 24-48 hrs prior to travel to confirm the journey.