Operations Manager

Other duties include:

• Business performance and service delivery – Deliver excellent customer service while maximising revenue opportunities to protect P&L.
• KPIs – Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective service on a day-to-day basis, to include balancing the delivery of contractual KPIs against the realities of the current operational environment.
• Relationship Management – Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
• Clinical Quality and Governance – Monitor Governance and Quality requirements ensuring these are adhered to by all staff, while remaining compliant with national standards of clinical, vehicular, and H&S practice ensuring continuous provisions for operational excellence in line with established standards, guidance and training.
• Budgets – Working with the Head of Service Delivery to maximise revenue, cost and margin performance across contract. Work closely with the Head of Service Delivery and key stakeholders to ensure timely delivery of additional revenue opportunities.
• People Management – Take full accountability for your employees, their safety and well-being, performance, and development. Manage employees in accordance with existing HR policies, such as discipline and absence processes ensuring personal adherence to policies and procedures.

To be considered as an Operations Manager, you will need:

• A minimum of 2 years experience within a front-line management level role, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
• KPI driven, with a passion for improving and delivering on targets.
• Previous experience with building successful strategies, both short and long-term.
• Proactive, with excellent problem-solving capabilities.
• Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
• Excellent communication skills both written & verbal.
• Experience with managing Employee Relations issues in line with policies and procedures.
• Meticulously organised with a proven track record of successfully reaching deadlines.
• Experience with data analysis to improve operational processes.
• A manual UK driving licence with less than 6 penalty points.