Call Centre Representative
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Key skills for this role
About the Role
Handle inbound and outbound calls, ensuring clarity and professionalism in every interaction to foster positive customer relationships. Resolve customer inquiries and complaints.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls
- Resolve customer inquiries and complaints
- Document customer interactions in CRM
- Conduct customer surveys and gather feedback
- Participate in ongoing training and development
Requirements
- Handle inbound and outbound calls professionally
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM
- Utilize active listening techniques
- Collaborate with team members and departments
- Stay updated on product knowledge
- Adhere to company policies and regulatory requirements
- Meet call handling metrics
Full Job Posting
Responsibilities
- Handle inbound and outbound calls, ensuring clarity and professionalism
- Resolve customer inquiries and complaints efficiently
- Document all customer interactions accurately in the CRM system
- Utilize active listening techniques to understand customer needs
- Collaborate with team members and other departments
- Stay updated on product knowledge and service changes
- Conduct customer surveys and gather feedback
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
- Meet and exceed call handling metrics
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