Call Centre Agent, Inbound

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Understand customer questions and provide accurate information and assistance.
• Help customers resolve common issues and guide them through basic processes.
• Escalate complex or technical issues to the appropriate team.
• Accurately document customer interactions and resolutions in internal systems.
• Follow up on open customer requests when required.
• Share recurring customer questions or issues with the relevant internal teams.

What We Are Looking For

Nice to Have

Compensation

• $36,000 - $45,000 per year , depending on experience and qualifications.
• Additional benefits and employment details will be discussed during the hiring process.