Call Centre Agent (6 Months Contract)
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Call Centre Agent for a 6-month contract to handle customer inquiries via calls, emails, and web messages, deliver exceptional service, and resolve concerns efficiently.
Key Skills for This Role
Responsibilities
- Handle customer inquiries through calls, emails, and web messages in a professional and timely manner
- Deliver exceptional customer service while adhering to quality, productivity, and customer satisfaction (NPS) targets
- Resolve customer concerns efficiently and escalate complex cases when required
- Maintain accurate records of customer interactions and ensure compliance with company policies and service standards
- Collaborate with internal teams to provide seamless support and ensure prompt resolution of customer requests
- Work on rotational shifts to support business requirements and service levels
Requirements
- Handle customer inquiries through calls, emails, and web messages in a professional and timely manner
- Deliver exceptional customer service while adhering to quality, productivity, and customer satisfaction (NPS) targets
- Resolve customer concerns efficiently and escalate complex cases when required
- Maintain accurate records of customer interactions and ensure compliance with company policies and service standards
- Collaborate with internal teams to provide seamless support and ensure prompt resolution of customer requests
- Work on rotational shifts to support business requirements and service levels
Full Job Posting
Responsibilities
- Handle customer inquiries through calls, emails, and web messages in a professional and timely manner.
- Deliver exceptional customer service while adhering to quality, productivity, and customer satisfaction (NPS) targets.
- Resolve customer concerns efficiently and escalate complex cases when required.
- Maintain accurate records of customer interactions and ensure compliance with company policies and service standards.
- Collaborate with internal teams to provide seamless support and ensure prompt resolution of customer requests.
- Work on rotational shifts to support business requirements and service levels.
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