Call Center Specialist
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Key skills for this role
About the Role
JAYS GROUP is seeking a Call Center Specialist for a full-time, on-site role in Abu Dhabi. The role involves handling inbound and outbound customer interactions, resolving complaints, and maintaining accurate records.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer interactions
- Address inquiries and resolve complaints
- Maintain accurate records of customer communication
- Assist with order related queries
- Collaborate with other departments to ensure seamless operations
Requirements
- 2 3 years of call center experience
- Customer service and customer support skills
- Strong communication skills
- Proficiency in contact center operations
- Computer literacy and familiarity with CRM systems
- High school diploma or equivalent
- Arabic language proficiency is a plus
Full Job Posting
Company Description
- Title: Call Center Specialist
- Salary: 3500 4000 (Negotiable, based on experience)
- Open to all nationalities
- Location: Abu Dhabi / Full Time
- Language: Professional English
- Shifts: Morning / Night shifts
- Experience: 2 3 years in Call center
Role Description
- Handle inbound and outbound customer interactions
- Address inquiries and resolve complaints
- Maintain accurate records of customer communication
- Assist with order related queries
- Collaborate with other departments to ensure seamless operations
Qualifications
- Customer Service and Customer Support skills
- 2 3 years call center experience mandatory
- Strong Communication skills
- Proficiency in Contact Centers operations
- Computer Literacy including CRM systems
- Strong organizational and multitasking abilities
- Proficiency in additional languages, particularly Arabic, is a plus
- High school diploma or equivalent
- Positive attitude and problem solving mindset
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