CALL CENTER SERVICE ADVISOR

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equip-ment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufactur-ing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our custom-ers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for a Call Center Service Advisor who will partner with our team. The role is located at our Fort Worth, TX location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.

The Call Center Service Advisor will be part of the initial contact team for customers with technical and product issues as it relates to vocational trucks (chassis, lift, digger, crane, etc.). This role will be responsible for receiving inbound phone calls from customers, assist-ing in diagnosing issues over the phone, and working with the customer on a plan to fix the issue(s). This individual must have exceptional customer service aptitude and strong com-munication skills.