Call Center Representative (Languages: French (Arab) Japanese, Indonesian (Bahasa), Thai, Pakistani (Hindi), Vietnamese, Malay)
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Key skills for this role
About the Role
Falcon Innovation Partners is hiring enthusiastic Call Center Agents for an onsite fintech role in Dubai. Responsibilities include handling inbound and outbound calls, assisting customers, and maintaining records.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally
- Assist customers with inquiries, complaints, and service requests
- Provide accurate information about products and services
- Maintain customer records and update databases
- Ensure high levels of customer satisfaction
- Follow communication scripts and company guidelines
Requirements
- Excellent communication skills in English
- Additional languages are a plus
- Strong interpersonal and problem solving skills
- Basic computer knowledge
- Ability to work in a fast paced environment
- Positive attitude and willingness to learn
Full Job Posting
Job Summary
- Hiring enthusiastic and customer focused Call Center Agents for a growing fintech company in Dubai.
- Great opportunity for freshers to start their career in a dynamic environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers with inquiries, complaints, and service requests.
- Provide accurate information about products and services.
- Maintain customer records and update databases.
- Ensure high levels of customer satisfaction.
- Follow communication scripts and company guidelines.
Requirements
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal and problem solving skills.
- Basic computer knowledge.
- Ability to work in a fast paced environment.
- Positive attitude and willingness to learn.
What We Offer
- Attractive salary package.
- Company sponsored visa.
- Career growth opportunities in the fintech industry.
- Professional and supportive work environment.
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