Call Center Representative
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Key skills for this role
Role Overview
The employer is seeking a friendly, professional, and customer-focused Call Center Representative.
The role involves handling customer enquiries efficiently while providing a high level of service.
Key Skills for This Role
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Job Summary
The employer is seeking a friendly, professional, and customer-focused Call Center Representative.
The role involves handling customer enquiries efficiently while providing a high level of service.
Qualifications
- A bachelor's degree in Business Administration, Communication, Marketing, or a related field is listed.
- At least one year of relevant call center or customer service experience is required.
- Customer-facing experience is preferred.
Required Skills
- Excellent verbal and written communication, active listening, and interpersonal skills are required.
- The role requires a customer-focused and professional approach.
- Problem-solving and conflict-resolution skills are required.
- The candidate must remain calm and patient while handling difficult customers.
- Good computer skills and familiarity with CRM systems are required.
- The role requires multitasking, attention to detail, time management, organization, and teamwork.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Respond to customer enquiries and provide accurate information about company services.
- Identify customer needs, provide solutions, and resolve complaints professionally.
- Record customer interactions, enquiries, and complaints in the CRM or relevant system.
- Follow up with customers and escalate complex issues when required.
- Maintain customer satisfaction and meet call quality, productivity, and service targets.
- Follow company policies and protect confidential customer and company information.
Working Hours
- The schedule is eight hours per day, six days per week, with a weekly day off according to company policy.
Salary and Benefits
- Salary and benefits will be discussed during the interview based on qualifications, experience, and company policy.
Work Location
- The role is performed in person in Al Qusais.
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