Call Center Representative
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Key skills for this role
About the Role
LINDA CARS is seeking a Call Center Representative to manage online lead inquiries and schedule appointments. Requires 1 year automotive industry experience, fluency in Arabic and English, and strong communication skills.
Key Skills for This Role
Responsibilities
- Answer, screen and forward incoming phone calls
- Log in online leads and handle appointments in professional manner
- Provide basic and accurate information
- Receive, sort and distribute daily mail/deliveries
- Update calendars and schedule meetings
- Handle customer complaints, provide appropriate solutions and alternatives within time limits
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- 1 year experience in automotive industry
- Fluent Arabic speaker with strong written and verbal communication skills
- Fluent English speaker with strong written and verbal communication skills
- Multitasking and time management skills
- Advanced level of Excel experience
- High school degree
- CRM experience preferred
- Experience in selling and buying cars is an advantage
Full Job Posting
Overview
- We are looking for Call Center Representatives to manage online lead inquiries and handle daily appointment scheduling in a professional and timely manner. Arabic fluency is required for daily customer communication, along with strong English communication skills.
Responsibilities
- Answer, screen and forward incoming phone calls
- Log in online leads and handle appointments in professional manner
- Provide basic and accurate information
- Receive, sort and distribute daily mail/deliveries
- Update calendars and schedule meetings
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications
- 1 years experience in automotive industry
- Fluent Arabic speaker with strong written and verbal communication skills
- Fluent English speaker with strong written and verbal communication skills
- Multitasking and time management skills, with the ability to prioritize tasks
- Communication skills
- Advanced level of Excel experience
- CRM experience is preferred
- Experience in selling and buying cars is an advantage
- Excellent organizational skills
- Target achiever
- Professional attitude and appearance
- Solid written and verbal communication skills
Compensation
- We offer a base salary of AED 3,000 along with a competitive commission structure, with on target earnings reaching up to AED 7,000 per month.
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