Call Center Representative
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Key skills for this role
About the Role
Cherie clinic is looking for a professional, native Arabic-speaking Call Center Representative with at least 2 years of experience in a medical/healthcare call center. The role involves handling inbound/outbound calls, assisting patients with inquiries and appointments, and coordinating with medical teams.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls in Arabic professionally
- Assist patients with inquiries, appointments, and medical information
- Maintain accurate records of customer interactions
- Provide high quality customer service and resolve issues promptly
- Coordinate with internal medical teams when required
Requirements
- Native Arabic speaker
- Minimum 2 years of experience in a call center within the medical/healthcare field
- Strong communication and interpersonal skills
- Ability to handle sensitive information with confidentiality
- Basic computer knowledge
Full Job Posting
Job Description
- We are looking for a professional and customer focused Call Center Executive who is a native Arabic speaker.
- The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.
Key Responsibilities
- Handle inbound and outbound calls in Arabic professionally.
- Assist patients with inquiries, appointments, and medical information.
- Maintain accurate records of customer interactions.
- Provide high quality customer service and resolve issues promptly.
- Coordinate with internal medical teams when required.
Requirements
- Native Arabic speaker (mandatory).
- Minimum 2 years of experience in a call center within the medical/healthcare field.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Basic computer knowledge.
Preferred Qualifications
- Experience in hospitals, clinics, or healthcare.
Work Location
- In person
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