Call Center LPN

LPN Telephonic Nurse (Call Center)

Brief Description

Specific job duties

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products 75 %
• Participates in program specific customer meetings and training sessions. 10 %
• Participates in program specific orientation meetings and demonstrates clinical competency in electronic/written tests. 5 %
• Performs special projects and performs other duties as it pertains to specific contract performance 10 %