Call Center Associate (CO, Denver)

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Provide information by accessing alphabetical, geographical, or other directories.

Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.

may include gathering data to formulate reply and preparing correspondence.

Basic Skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Skills - Actively looking for ways to help people.

Complex Problem Solving Skills - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Technical Skills - Watching gauges, dials, or other indicators to make sure a machine is working properly.

System Skills - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills - Managing one's own time and the time of others.

Desktop Computer Skills - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Tasks - Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.