Customer Service Associate (CO, Denver)

Job Requirements and Responsibilities

• Basic Skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Social Skills - Actively looking for ways to help people. Complex Problem Solving Skills - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Technical Skills - Watching gauges, dials, or other indicators to make sure a machine is working properly. System Skills - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Resource Management Skills - Managing one's own time and the time of others. Desktop Computer Skills - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Tasks - Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.