Call Center Agent/Transportation Coordinator
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Key skills for this role
About the Role
The Wave Lounge Beauty Spa is hiring a Call Center Agent/Receptionist to handle inbound/outbound calls, schedule appointments, and coordinate staff transportation. Candidates need 3-4 years of reception or customer service experience in a salon/spa, plus call center and POS experience.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls
- Assist clients with booking appointments and provide information about salon/spa services
- Address customer inquiries and concerns
- Manage staff transportation
- Perform data entry and record keeping
Requirements
- 3 4 years of reception or customer service experience, preferably in a hair & beauty salon or spa
- 2 years of call center experience
- 2 years of POS experience
- Strong computer skills and knowledge of Excel and Outlook
- Flawless communication skills
Full Job Posting
Overview
- The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation.
Key Responsibilities
- Customer Service & Call Handling
- Appointment Scheduling & Coordination
- Sales & Upselling
- Data Entry & Record Keeping
- Customer Feedback & Satisfaction
- Compliance & Quality Assurance
- Technical & System Proficiency
- Transportation Coordination
Qualifications/Requirements
- Minimum 3 4 years’ experience in a Reception or Customer Services role, preferably in a Hair & Beauty Salon or Spa
- Minimum 2 years’ experience in a call centre.
- Minimum 2 years’ experience in handling POS.
- Strong computer skills and knowledge of Excel and Outlook.
- Ability to manage work flow and priorities
- High level of customer service
- Highly articulate
- Flawless communication skills
- Sitting for extended periods of time
- A HOMESERVICE call centre experience is a plus
Work Schedule & Expectations
- Flexible working hours, including evenings, weekends, and peak business periods as required.
- Active participation in team meetings, training sessions, and performance reviews.
- Maintain a professional and friendly demeanor at all times.
Work Location
- In person
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