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Key skills for this role
About the Role
Job Requirements Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. Process customer orders, returns, and exchanges efficiently and accurately.
Key Skills for This Role
Full Job Posting
Job Requirements
- Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain up-to-date knowledge of automotive products, promotions, and company policies.
- Document all customer interactions in the company's CRM system for future reference and analysis.
Skills
- Customer Focus
- Effective Communication
- Good computer skills
- Good multi-tasking skills Good Command in English (Written & Spoken)
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