Call Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up ca.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements
- Ability to answer, record, log, and process all guest calls, requests, questions, or concerns
- Ability to operate telephone switchboard station
- Ability to process guest requests for wake up calls, screening calls, do not disturb, call forwarding, etc.
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
POSITION SUMMARY
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
- Advise guest of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Sales Manager
Jeddah, KSA
Marriott International seeks a Sales Manager to proactively solicit and handle sales opportunities, build long-term customer relationships, and achieve personal sales goals. The role involves leading day-to-day sales act
Food & Beverage Supervisor
Jeddah, KSA
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete o...
Chef de Cuisine (British)
Riyadh, KSA
JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff a...
Chef-Specialty Restaurant
Saudi Arabia, KSA
JOB SUMMARY Accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading t...
Kitchen Steward-The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
The Ritz-Carlton Abu Dhabi, Grand Canal is hiring a Kitchen Steward (Utility Cleaner) to support kitchen, food and beverage, and laundry cleaning needs. Responsibilities include operating cleaning equipment, transporting
Guest Experience Supervisor
Doha, QAT
Marriott International is hiring a Guest Experience Supervisor for the Autograph Collection in Doha. The role involves processing guest check-ins, supervising front desk operations, and assisting management with training
Demi Chef de Partie - Amaru
Doha, QAT
Marriott International is seeking a Demi Chef de Partie for JW Marriott in Doha. The role involves preparing special meals, regulating cooking temperatures, ensuring food quality and presentation, and assisting with kitc
Kitchen Steward-The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
The Ritz-Carlton Abu Dhabi, Grand Canal is hiring a Kitchen Steward (Utility Cleaner) to support kitchen, food and beverage, and laundry cleaning needs. Responsibilities include operating cleaning equipment, transporting
Sales Manager
Jeddah, KSA
Food & Beverage Supervisor
Jeddah, KSA
Chef de Cuisine (British)
Riyadh, KSA
Chef-Specialty Restaurant
Saudi Arabia, KSA
Kitchen Steward-The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE
Guest Experience Supervisor
Doha, QAT
Demi Chef de Partie - Amaru
Doha, QAT
Kitchen Steward-The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, UAE