Call Center Agent/Customer Service to work in a hospital in Abu dhabi
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Key skills for this role
About the Role
Beverly Hills Specialist Hospital is hiring an experienced Call Center Agent to answer patient calls, schedule appointments, and provide information about hospital services. The role requires at least one year of call center or customer service experience, preferably in healthcare, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Answer incoming patient calls and respond to inquiries regarding medical services
- Coordinate and schedule appointments
- Ensure outstanding customer service experience and maintain high patient satisfaction
Requirements
- At least one year of experience in a call center or customer service role, preferably in healthcare
- Excellent communication and active listening skills
- Ability to work under pressure and handle calls efficiently
- Arabic language required
Full Job Posting
Overview
- We are looking for an experienced Call Center Agent to join our team at Beverly Hills Specialist Hospital.
- The selected candidate will be responsible for answering patient calls, scheduling appointments, following up with patients, and providing accurate information about the hospital's services.
Responsibilities
- Answer incoming patient calls and respond to inquiries regarding medical services.
- Coordinate and schedule appointments.
- Ensure an outstanding customer service experience and maintain high patient satisfaction.
Qualifications & Requirements
- At least one year of experience in a call center or customer service role, preferably in the healthcare sector.
- Excellent communication and active listening skills, with the ability to interact with patients professionally and empathetically.
- Ability to work under pressure and handle calls efficiently.
Pay
- From AED3,000.00 per month
Job Type
- Full time
Work Location
- In person
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