Call Center Agent - Arabic Speaker
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About the Role
* **Role \- Call Center Agent \- Arabic Speaker** * **Location \- Dubai** * **Salary \- 5500 AED** * **Contract \- 3\-6 Months** **Key Responsibilities** * Handle **inbound and outbound calls** in a professional manner * Address customer inquiries, concerns, and complaints effectively * Provide accurate information about products/services * Maintain a high level of **customer satisfaction** * Document all interactions in the system (CRM) * Follow up with customers
Key Skills for This Role
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Overview
- **Role - Call Center Agent - Arabic Speaker**
- **Location - Dubai**
- **Salary - 5500 AED**
- **Contract - 3-6 Months**
Key Responsibilities
- Handle
- inbound and outbound calls
- in a professional manner
- Address customer inquiries, concerns, and complaints effectively
- Provide accurate information about products/services
- Maintain a high level of
- customer satisfaction
- Document all interactions in the system (CRM)
- Follow up with customers when required
- Meet
- daily/weekly call and performance targets
- Escalate complex issues to the relevant team
Requirements
- Bachelor’s degree (preferred)
- Minimum
- 6 months – 2 years
- of customer service / call center experience
- Strong
- communication skills in English
- (additional languages are a plus)
- Ability to handle high call volumes
- Good
- problem-solving skills
- Basic computer knowledge and CRM systems
Preferred Skills
- Experience in
- banking / telecom / retail call centers
- Ability to handle
- difficult customers calmly
- Good listening and interpersonal skills
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