Cabin Service Instructor
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Key skills for this role
About the Role
flyadeal is looking for a Cabin Service Instructor to design and deliver customer service training for cabin crew. The role requires 3+ years of airline cabin crew or training experience and a Train-the-Trainer certification.
Key Skills for This Role
Responsibilities
- Deliver customer service training programs for initial, recurrent, upgrade, and ad hoc cabin crew training.
- Conduct specialized service training covering Grooming Standards, Cabin Service Procedures, Galley Management, POS and Inflight Sales, Hajj & Umrah operations, and Charter Flights.
- Deliver customized training programs for ACMI, wet lease, and third party crew members in alignment with flyadeal service standards.
- Apply adult learning methodologies and interactive facilitation techniques to ensure effective knowledge transfer.
- Develop, update, and maintain training materials, presentations, job aids, and assessment tools.
- Revise training content in response to operational updates, service procedure changes, and commercial initiatives.
- Ensure all training materials are current, version controlled, and compliant with flyadeal standards and regulatory requirements.
- Support continuous improvement of training programs to enhance service delivery and guest experience.
- Provide post training coaching, feedback, and guidance to cabin crew to improve service performance.
- Conduct follow up observations, refresher training, and performance support sessions.
- Support Line Trainers and Cabin Crew Performance teams with coaching tools and service improvement initiatives.
- Monitor training effectiveness and recommend enhancements based on operational feedback and performance data.
Requirements
- Diploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field
- Train the Trainer or Instructional Design certification
- Minimum 3 years of experience in airline cabin crew operations, customer service, or aviation training
- Proven experience delivering instructor led customer service or soft skills training
- Customer Service or Service Excellence certification (preferred)
- Exposure to ACMI, wet lease, or third party crew training environments (preferred)
Full Job Posting
Role Overview
- The Cabin Service Instructor is responsible for designing, delivering, and continuously enhancing customer service training programs for cabin crew and frontline personnel.
- The role ensures consistent service excellence, emotional intelligence, conflict management capability, and alignment with flyadeal’s brand standards.
- The position also supports ACMI and wet lease operations by ensuring training programs remain current, effective, and aligned with operational, commercial, and corporate requirements.
Key Responsibilities
- Deliver customer service training programs for initial, recurrent, upgrade, and ad hoc cabin crew training.
- Conduct specialized service training covering Grooming Standards, Cabin Service Procedures, Galley Management, POS and Inflight Sales, Hajj & Umrah operations, and Charter Flights.
- Deliver customized training programs for ACMI, wet lease, and third party crew members in alignment with flyadeal service standards.
- Apply adult learning methodologies and interactive facilitation techniques to ensure effective knowledge transfer.
- Develop, update, and maintain training materials, presentations, job aids, and assessment tools.
- Revise training content in response to operational updates, service procedure changes, and commercial initiatives.
- Ensure all training materials are current, version controlled, and compliant with flyadeal standards and regulatory requirements.
- Support continuous improvement of training programs to enhance service delivery and guest experience.
- Provide post training coaching, feedback, and guidance to cabin crew to improve service performance.
- Conduct follow up observations, refresher training, and performance support sessions.
- Support Line Trainers and Cabin Crew Performance teams with coaching tools and service improvement initiatives.
- Monitor training effectiveness and recommend enhancements based on operational feedback and performance data.
Requirements
- Diploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field.
- Equivalent airline operational experience may be considered.
- Train the Trainer or Instructional Design certification is required.
- Customer Service or Service Excellence certification is preferred.
- Certifications in Emotional Intelligence, Coaching, or Conflict Management are desirable.
- Aviation related certifications (IATA, ICAO) are an advantage.
- Minimum 3 years of experience in airline cabin crew operations, customer service, or aviation training.
- Proven experience delivering instructor led customer service or soft skills training.
- Experience in cabin crew service delivery, inflight operations, or training environments.
- Exposure to ACMI, wet lease, or third party crew training environments is preferred.
- Strong instructional, facilitation, and presentation skills.
- Strong knowledge of cabin crew service standards and inflight operations.
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