Butler Manager
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Key skills for this role
About the Role
**Qualifications:** * Minimum of two (2\) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment * Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage * Previous shipboard experience is highly preferred * Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as ( **French, Spanish, Italian, Russian, mandarin, Arabic, Japanese**
Key Skills for This Role
Full Job Posting
Qualifications
- Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
- Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
- Previous shipboard experience is highly preferred
- Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (
French, Spanish, Italian, Russian, mandarin, Arabic, Japanese
- are an asset).
- Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce
Duties And Responsibilities
- Ensure delivery of exceptional butler services to guests
- Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
- Conduct embarkation inspections of all VIP suites
- Ensure in-suite arrival procedures are executed to brand standards.
- Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
- Mentor and prepare the Senior Butler for managerial responsibilities
- Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.
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